Aran Craft USA Return & Refund Policy

At Aran Craft USA, we take immense pride in the quality, craftsmanship, and heritage woven into every sweater we offer. We are confident that you will love the timeless comfort and intricate artistry of your purchase. However, we understand that sometimes an item may not meet your expectations. To ensure your complete satisfaction, we have established a straightforward and fair Return & Refund Policy. Our goal is to make the process as smooth and transparent as possible, respecting both your experience as our valued customer and the care invested in our heirloom-quality knitwear.

Our Return Promise
We gladly accept returns for items in their original, unworn, unwashed, and undamaged condition, with all original tags and packaging intact. To be eligible for a return, your item must meet these conditions and be requested within our specified return window from the date you received your order. We cannot accept returns for items that show signs of wear, have been altered, are soiled, or have had the tags removed. This policy is in place to ensure that every garment can be restored to our inventory in perfect, new condition for another customer. We reserve the right to refuse a return or issue a partial refund if an item is received back in a condition that does not meet our stated requirements.

The Return Process
Initiating a return is a simple process designed for your convenience. Please begin by visiting the Returns & Exchanges section of our website at arancraftusa.com and submitting a return request through our dedicated portal. You will need your original order number and email address. Upon approval of your request, you will receive detailed instructions and a Return Merchandise Authorization (RMA) number. This number is essential and must be included with your return package. We strongly recommend using a trackable and insured shipping service to return your items, as Aran Craft USA cannot be held responsible for return packages that are lost, damaged, or delayed in transit. All return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (such as shipping the incorrect item) or a confirmed defect.

Inspection, Refunds, and Exchanges
Once your return is received and inspected at our facility, we will send you an email notification to confirm its arrival and the status of your refund or exchange. Our team will verify that the returned items comply with our policy. If your return is approved, your refund will be processed automatically to your original method of payment. Please be aware that your bank or credit card company may require additional time to process and post the refund to your account once they have received the transaction from us; this is outside of our control. For exchanges, we will process the shipment of your requested replacement item once the return is approved and the desired product is confirmed to be in stock. If the item for exchange is not available, we will contact you to discuss alternative options or process a refund.

Final Sale Items and Damaged/Defective Goods
Please note that certain items are marked as Final Sale and are not eligible for return, refund, or exchange. This typically applies to clearance merchandise, special promotion items, or products purchased with a final sale discount. We advise you to review your selections carefully before purchasing these items. Your satisfaction is paramount. If you receive an item that is damaged in transit or you believe is defective in materials or workmanship, please contact our customer care team immediately upon receipt. We will provide specific instructions for documenting the issue and will arrange for a prepaid return label if necessary. We will gladly replace the defective item or issue a full refund, including any standard shipping charges, upon verification of the defect.

Our Commitment to Craftsmanship
This policy reflects our commitment to you and to the integrity of our products. Each Aran Craft USA sweater is a piece of artisan heritage, and we handle every return with the respect that this craftsmanship deserves. We aim to resolve any issue you encounter with efficiency and care. For any questions not addressed in this policy or to initiate a return, please navigate to the dedicated support section on arancraftusa.com. Thank you for choosing Aran Craft USA. We value your trust and hope you enjoy the enduring quality and style of our knitwear for years to come.