Aran Craft USA Shipping & Delivery Information
At Aran Craft USA, we understand the excitement of waiting for your meticulously crafted knitwear to arrive. We are committed to providing a transparent, reliable, and efficient shipping service to bring the warmth and heritage of our authentic Aran sweaters from our care directly to your doorstep. Our shipping policies are designed to ensure your order is handled with the same respect and attention to detail that goes into crafting every garment we sell. This page outlines our standard processes, timelines, and what you can expect once your order is placed on arancraftusa.com.
Once your order is successfully placed and payment is confirmed, our dedicated team promptly begins processing it. This involves carefully selecting your chosen items from our curated collection, conducting a thorough quality inspection to uphold our high standards, and securely packaging your knitwear for its journey. We use premium, protective packaging to ensure your sweater arrives in perfect condition, ready to wear and cherish. Our standard order processing time is clearly listed on our website at the time of checkout. Please note that these times may be extended slightly during major sale periods, holidays, or new collection launches due to higher order volumes. We appreciate your patience and understanding during these busy times, as we ensure every order receives our full attention.
We partner with trusted and reputable global and national carriers to deliver your orders. The specific carriers available, along with various shipping options (such as Standard, Expedited, or Express), will be presented to you during the checkout process. You will be able to select the service that best fits your needs. All shipping costs are calculated based on the selected service, your delivery destination, and the weight of your package. These costs will be displayed transparently before you finalize your purchase. We do not include any hidden fees. Our goal is to provide you with clear choices and reliable delivery estimates. As soon as your order is dispatched from our facility, you will receive a shipping confirmation email containing your unique tracking number and a direct link to monitor your package’s progress in real-time. We encourage you to use this tracking information for the most accurate delivery updates.
Our standard delivery timelines are estimates provided by our carrier partners and begin once the package has been scanned into the carrier’s system. While the vast majority of deliveries are completed within the estimated window, please be aware that occasional delays can occur due to factors outside our direct control, such as customs processing for international orders, severe weather events, carrier network disruptions, or local postal service delays. For international shipments, please note that any applicable customs duties, import taxes, or brokerage fees are the responsibility of the recipient, as determined by the laws of the destination country. Aran Craft USA has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information if you have concerns.
If your tracking information indicates that your package was delivered but you cannot locate it, we recommend first checking around your property with household members or neighbors. Sometimes carriers may leave packages in discreet areas. Please also verify the shipping address provided during checkout. If the package remains missing, contact the carrier directly using the provided tracking number, as they will have the most detailed delivery information. For any other shipping-related inquiries not covered here, our dedicated customer support team is ready to assist you through the contact form available on arancraftusa.com. We are proud to offer these heirloom-quality garments and strive to make your entire experience, from browsing to unboxing, as seamless and satisfying as possible. Thank you for choosing Aran Craft USA.